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If you are interested in a career with Phoenix - N -Peace, Inc.,  please download and complete an application or contact us today.

Applications: Items required with completed application:

Phoenix-N-Peace Application

  • Reference letters (3):  Personal (1), Professional (2)
  • Forms of identification (2):  Drivers License, Social Security Card (preferred)
  • Proof of High School graduation or equivalent
  • DMV RECORD REQUIRED TO PROCESS APPLICATION!
  • Recommended:  All relevant training, certifications and documented experience
  • References (name and phone):  Professional (2), Personal (1)

 

  • Reference letters (3):  Personal Reference (1), Professional References (2)
  • Forms of identification (2):  Drivers License, Social Security Card (preferred)
  • Proof of College degree(s)
  • PROOF OF INSURANCE REQUIRED TO PROCESS APPLICATION!
  • Recommended:  All relevant training, certifications and documented experience
  • References (name and phone):  Professional (2), Personal (1)

Harmony

  • Reference letters (3):  Personal (1), Professional (2)
  • Forms of identification (2):  Drivers License, Social Security Card (preferred)
  • Proof of High School graduation or equivalent
  • DMV RECORD REQUIRED TO PROCESS APPLICATION!
  • Recommended:  All relevant training, certifications and documented experience
  • References (name and phone):  Professional (2), Personal (1)

Job Descriptions

Executive Director

Administrative Assistant

Day Support Program Supervisor

Direct Support Professional

Human Resource Director

Human Resource Assistant

Clinical Director

Clinical Director/LMHP

Maintenance Supervisor

Maintenance Worker

Certified Medical Assistant

Medical Technician Supervisor

Medical Technician

Program Supervisor

Program Director

Quality Assurance Director

Senior Records Technicians

EXECUTIVE DIRECTOR

The executive director is responsible for overall management and operation of PHOENIX-N-PEACE, INC. and protection of the organization's financial assets while ensuring compliance with state and federal regulations and requirements.

Essential Duties and Responsibilities

  • Oversees all accounting functions including those necessary for auditing, budgeting, financial analysis, capital asset and property management and payroll in accordance with generally accepted accounting principles, and all other applicable rules and guidelines.
  • Handles all aspects of human resource management for all employees including but not limited to hiring and termination, developing position descriptions, setting compensation, working with employees' VA supervisors and applying board-approved employee policies and benefits in accordance with federal and state requirements; regularly supervises PHOENIX-N-PEACE, INC. administrative staff.
  • Interacts with other personnel and organizations concerning matters affecting PHOENIX-N-PEACE, INC.
  • Assists in the development of current and long-term organizational goals and objectives as well as policies and procedures for PHOENIX-N-PEACE, INC., operations. Establishes plans to achieve goals set by the Board of Directors and implements policies, subject to approval by the Board of Directors.
  • Works closely with investigators and their staff members to ensure they are provided with appropriate support systems and responsive, quality service in the areas of project accounting, human resources, purchasing and related administrative functions.
  • Analyzes and evaluates vendor services, particularly for insurance, employee benefits and management of PHOENIX-N-PEACE, INC. funds, to determine programs and providers that best meets the needs of PHOENIX-N-PEACE, INC. ; negotiates services, terms and premiums and executes contracts with benefit plan providers, supply and service vendors, auditors and consultants ;manages payroll and benefits programs.

Knowledge Skills and Abilities

To perform effectively in this position, the individual should demonstrate the following competencies. These core competencies represent effective administration of PHOENIX-N-PEACE, INC., and its programs fulfilling PHOENIX-N-PEACE, INC., mission.

Management: Maintains effective systems of internal controls to account for all receipts and expenditures of funds. Manages corporate funds to maximize the earnings under state and federal regulations.

Job Knowledge: Understands the technical aspects of managing the organization; provides advice to its staff directly and/or solicits guidance from experts. Understands the duties and responsibilities of the position and keeps job knowledge up-to-date. Clearly understands the research and education mission of the organization and continuously works to promote PHOENIX-N-PEACE, INC., and achieve its goals.

Initiative in fulfilling the goals of the organization: From interactions with other sponsors and staff, the executive director recognizes and brings to the attention of the company issues that affect the organization, and implements plans to reach organizational goals as determined by the state and federal regulations. Displays initiative in developing action plans and resolves problems as they occur within the agency.

Communication: Communicates effectively with multiple audiences using a variety of formats. Examples include written communications that clearly outline the situation and action items; verbal presentations and briefings to other parties; presenting at local meetings and to outside groups regarding a variety of issues affecting PHOENIX-N-PEACE, INC.

Dependability: Seeks increased responsibility while remaining conscientious, thorough, accurate, and reliable with respect to achieving the organization's goals, and the needs of the staff. This includes being available and responsive to issues and concerns as they arise.

Reasoning Ability: Demonstrates the ability to define problems, collect data, establish facts, and draw valid conclusions when needed. Exhibits independent judgment in the development, implementation and evaluation of plans, procedures and policies.

Education and/or Experience

Attainment of an MBA or other equivalent advanced degree in a related field and 3 years of increasingly responsible administrative experience. The executive director must also possess above skills, knowledge and qualities, which may result from formal education and financial management, or related areas.

Travel

The executive director must be able to travel to attend conferences, training and other events as required to acquire and maintain proficiency in fulfilling the responsibilities of the position

Revised 7/2010

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ADMINISTRATIVE ASSISTANT

IMMEDIATE SUPERVISOR: EXECUTIVE DIRECTOR

GENERAL FUNCTION: Provide administrative support to the company and executive director. Duties include general clerical, receptionist and project based work. Project a professional company image through in-person and phone interaction

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

  • Answer telephones and transfer to appropriate staff member.
  • Meet and greet clients and visitors.
  • Create and modify documents using Microsoft Office.
  • Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
  • Maintain hard copy and electronic filing system.
  • Sign for and distribute UPS/Fed Ex/Airborne packages.
  • Research, price, and purchase office furniture and supplies.
  • Setup and coordinate meetings and conferences
  • Complete and submit monthly billing.
  • Other duties as assigned

JOB SPECIFICATIONS:

Knowledge and Abilities:

  • Basic reading, writing, and arithmetic skills required.
  • Knowledge of Microsoft Office and telephone protocol.
  • Duties require professional verbal and written communication skills and the typing skills.

Minimum Education, Training, and Experience Requirements: Graduation from a standard high school, and at least 1 year experience as an administrative assistance; or any equivalent combination of training and experience.

Revised 7/2010

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DAY SUPPORT PROGRAM SUPERVISOR

SUPERVISIOR: PROGRAM DIRECTOR

DUTIES AND RESPONSIBILITIES:

The Day Support Program Supervisor will monitor service delivery by daily observation of staff and any assistant supervisors where applicable. He/She will be responsible for training staff assigned to the day program in the implementation of consumer programs as they relate to service delivery. Assign trained staff to assist consumers with all aspects of their training. Ensure that all staff have a clear understanding of their job expectation. The Program Supervisor is responsible for the day to day operation of the program site. This includes supervision and disciplinary matters as it relates to the Program Mentors and Assistant Supervisors, ensuring adequate coverage at all times. The Program Supervisor also ensures the cleanliness of the site and reporting all needed repairs. They also ensure that all medical needs are met including proper medication administration and that medication and First aide supplies are on hand. Adequately communicate to the Program Director the need to replenish or replace items. The Program Supervisor will also be responsible for securing monies for the daily operation of the site, consumer's allowances, activities, gas, etc. and keeping adequate documentation of same.

The Program Supervisor is also responsible for maintaining all records of the consumers in a neat and orderly manner, ensuring that all reports and data are accurately completed by the established time. Scheduling staff for trainings or recertification as needed. The Program Supervisor will coordinate with the Assistant Supervisor when applicable to assure all the above things are being carried out. The Program Supervisor supervises all activities, trainings, and meetings. He/She will also develop consumer quarterlies, review reports, conduct monthly staff meetings, attends CEO staff meetings, communicate with consumer's families and case managers as needed, conduct monthly staff observations and assist Program Director with conducting quarterly staff reviews and staff annual performance reviews.

The Program Supervisor is also required to communicate to the Program Director daily any needed changes, as they relate to the service delivery to the consumers or the operation of the center and carry out all other duties as assigned.

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DIRECT SUPPORT PROFESSIONAL

IMMEDIATE SUPERVISOR: Program Director

Duties and Responsibilities:

Direct Support Professional (DSP) will serve as a care worker having direct responsibility for guidance and ·supervision of the individuals to whom he/she is assigned who have been diagnosed as intellectually disabled, mental illness or dually diagnosed; oversee physica1 care; development of acceptable habits· and attitudes; management of individual behavior and helping to meet the goals and objectives of any service plan; ensuring the daily needs of the individuals are properly met; escorts individuals to and from training and community activities as assigned, provides direct supervision and guidance to ensure safety and welfare of individuals; do a head count at the beginning, ending and periodically throughout the day to ensure presence and well-being of assigned individuals; follows established procedures to report changes/concerns to appropriate persons; observes individuals daily for behavioral changes, physical injuries/conditions and cleanliness; completes data collection in accordance with Individual Service Plan (ISP); participates in the Individual Service Plan meeting; performs required housekeeping duties in order to maintain a clean safe and orderly environment; participates in staff meetings and in-service training as assigned; plans, and implements special activities; completes special projects and other duties as assigned.

Knowledge, Skills and Abilities:

Good oral and written communication skills. Possess caring and positive attitude; enjoys working with all people; knowledge and demonstrated experience working with persons with disabilities, mental health and dually diagnosed. Experience preferred, if no experience the employee must complete 90 hours on the job training. Posses a good driving record, must be at least 21 years of age and graduated from high school or GED.

Revised 2/10

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HUMAN RESOURCE DIRECTOR

IMMEDIATE SUPERVISOR: EXECUTIVE DIRECTOR

GENERAL FUNCTION: The Human Resources Director guides and manages the overall provision of Human Resources services, policies, and programs for the entire company. The major areas directed are:

  • Recruiting and staffing;
  • performance management and improvement systems;
  • employee orientation, development, and training;
  • policy development and documentation;
  • employee relations;
  • company employee and community communication;
  • compensation and benefits administration;

The Human Resources Director originates and leads Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce. The Human Resources Director coordinates implementation of services, policies, and programs through Human Resources staff; reports to the CEO and serves on the executive management team; and assists and advises company managers about Human Resources issues.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

  • Oversees the implementation of Human Resources programs through Human Resources staff.
  • Oversees and manages the work of reporting Human Resources staff. Encourages the ongoing development of the Human Resources staff.
  • Develops and monitors an annual budget of Human Resources services
  • Conducts a continuing study of all Human Resources policies, programs, and practices to keep management informed of new developments.
  • Participates in executive, management, and company staff meetings and attends other meetings and seminars.
  • Interviews candidates for employment and serves as interviewer for position finalists.
  • Formulates and recommends Human Resources policies and objectives for the company with regard to employee relations.
  • Partners with management to communicate Human Resources policies, procedures, programs and laws.
  • Leads company compliance with all existing governmental and labor legal and government reporting requirements including any related to the Equal Employment Opportunity (EEO), the Americans With Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), Employee Retirement Income Security Act (ERISA), the Department of Labor, worker compensation, the Occupational Safety and Health Administration (OSHA), and so forth. Maintains minimal company exposure to lawsuits.
  • Directs the preparation of information requested or required for compliance with laws.
  • Protects the interests of employees and the company in accordance with company Human Resources policies and governmental laws and regulations.
  • Ensures compliance with requirements of state and federal regulations.
  • Plans and organizes the reviews of each program at least quarterly.
  • Develops methods, procedures, and filing systems to accomplish work.
  • Assists in the preparation of special reports to record internal audits
  • The Human Resources Director assumes other responsibilities as assigned by the CEO.
  • Performs related work as required

JOB SPECIFICATIONS:

Knowledge and Abilities:

  • Broad knowledge and experience in employment law, compensation, organizational planning, organization development, employee relations, safety, and training and development.
  • Above average oral and written communication skills.
  • Excellent interpersonal and coaching skills.
  • Demonstrated ability to lead and develop Human Resources staff members.
  • Demonstrated ability to serve as a successful participant on the executive management team that provides company leadership and direction.
  • Demonstrated ability to interact effectively with the company Board of Directors.
  • Excellent computer skills in a Microsoft Windows environment. Must include Excel and skills in database management and record keeping.
  • General knowledge of various employment laws and practices.
  • Experience in the administration of benefits and compensation programs and other Human Resources programs.
  • Evidence of the practice of a high level of confidentiality.
  • Excellent organizational skills.

Minimum Education, Training, and Experience Requirements:

Minimum of a Bachelor's degree or equivalent in Human Resources, Business, Organization Development. Five plus years of progressive leadership experience in Human Resources positions.

Specialized training in employment law, compensation, organizational planning, organization development, employee relations, safety, training, and preventive labor relations, preferred.

Revised 7/2010

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HUMAN RESOURCE ASSISTANT

IMMEDIATE SUPERVISOR: HUMAN RESOURCE DIRECTOR

GENERAL FUNCTION:

The Human Resources assistant assists with the administration of the day-to-day operations of the human resources functions and duties. The HR assistant carries out responsibilities in some or all of the following functional areas: employee relations, training and development, benefits, compensation, organization development, and employment. The Human Resources assistant helps with the implementation of services, policies, and programs through HR staff; reports to the HR director, and assists company manager with HR issues.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

  • Assist with employee orientation, development, Human Resource Information System, and training logistics and recordkeeping;
  • Assist with employee relations;
  • Assist with compensation and benefits administration and recordkeeping;
  • Assist with maintaining employee files and the HR filing system;
  • Assist with the day-to-day efficient operation of the HR office.

Resources department.

  • Prepares periodic reports for management, as necessary or requested.
  • Participates in administrative staff meetings when requested and attends other meetings and seminars as necessary to represent the department.
  • Updates employee phone directory.
  • Maintains a database of employee contact information.
  • Assists with keeping employee records up-to-date by processing employee status changes in a timely manner.
  • Assists with maintaining personnel files in compliance with applicable legal requirements.
  • Assists with conducting benefit orientations and other benefit training, as needed.
  • Processes enrollments, changes, and terminations of participants in all benefit plans and programs.
  • Assists employees with any benefit claim issues or concerns.
  • Administers the day-to-day transactions of the 401(k) plan and processes employee loans and applications.
  • Assist with scheduling interviews for the hiring vacant positions within the agency.
  • Schedules additional interviews as needed.
  • Mails out the candidate offer letter packet as requested and tracks return.
  • Assists with conducting new-employee orientation.
  • Assists with preparing paperwork required for new hires and establishes personnel file.
  • Assists with reviewing time cards for accuracy and submission.
  • Assists in the development and implementation of an employee handbook and new personnel policies and procedures.
  • Files all compliance reports with the state and federal government.
  • Assists with the implementation and tracking of company safety and health programs.
  • Assumes other duties as assigned by the HR Director or the CEO

JOB SPECIFICATIONS:

Knowledge and Abilities:

  • Effective oral and written communication skills.
  • General knowledge of various employment laws and practices.
  • Experience in administration of benefits and other HR programs.
  • Excellent interpersonal skills.
  • Skills in database management and record keeping.
  • Able to exhibit a high level of confidentiality.
  • Excellent organizational skills.
  • Must be able to identify and resolve problems in a timely manner.
  • Must be able to gather and analyze information skillfully

Minimum Education, Training, and Experience Requirements:

High School diploma or GED with at least 2 years of experience in Human Resources positions. Specialized training in employment law, compensation, organizational planning, organization development, employee relations, safety, training, and preventive labor relations, preferred but not required.

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CLINICAL DIRECTOR

IMMEDIATE SUPERVISOR: Executive Director

Duties and Responsibilities:

The Clinical Director shall review and sign off on comprehensive assessments to assure they accurately identify problem areas and needs; review and sign off on treatment strategies to assure they meet the needs to strengthen child's relationships with parent and teacher, review and sign off on behavior plans to determine effectiveness, and review the coordination and collaboration of other service providers to assure they are best serving the interests of the service recipients.

Knowledge, Skills and Abilities:

Possess strong counseling background; ability to establish and maintain effective working relationships with Children and Adolescents, family, community and staff; demonstrated ability to communicate effectively orally and in writing; ability to analyze findings. Identify problems and formulate solutions; knowledge of mental, behavioral or emotional illness; Licensed Mental Health Professional (LMHP): Physician, licensed clinical psychologist, licensed professional counselor, licensed clinical social worker, licensed marriage and family therapist, or a psychiatric clinical nurse specialist with at least two years of successful work experience with persons with intellectual disabilities, mental illness, social work, education, human services or other allied profession.

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CLINICAL DIRECTOR/LMHP

IMMEDIATE SUPERVISOR: Executive Director

Duties and Responsibilities:

The Clinical Director shall review and sign off on comprehensive assessments to assure they accurately identify problem areas and needs; review and sign off on treatment strategies to assure they meet the needs to strengthen child's relationships with parent and teacher, review and sign off on behavior plans to determine effectiveness, and review the coordination and collaboration of other service providers to assure they are best serving the interests of the service recipients.

Knowledge, Skills and Abilities:

Possess strong counseling background; ability to establish and maintain effective working relationships with Children and Adolescents, family, community and staff; demonstrated ability to communicate effectively orally and in writing; ability to analyze findings. Identify problems and formulate solutions; knowledge of mental, behavioral or emotional illness; Licensed Mental Health Professional (LMHP): Physician, licensed clinical psychologist, licensed professional counselor, licensed clinical social worker, licensed marriage and family therapist, or a psychiatric clinical nurse specialist with at least two years of successful work experience with persons with intellectual disabilities, mental illness, social work, education, human services or other allied profession.

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MAINTENANCE SUPERVISOR

IMMEDIATE SUPERVISOR: EXECUTIVE DIRECTOR

GENERAL FUNCTION: Under the direction of the Director or other appropriate administrative staff, is responsible for coordinating and supervising the work of employees in the general maintenance and upkeep of buildings, and equipment. Responsible for maintaining electrical, plumbing, mechanical, and related systems at all locations. Performs the work of maintenance employees and other duties as required.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

  • Supervises and assigns the work of maintenance employees.
  • Inspects work for completeness.
  • Determines material, equipment, and supplies to be used. Transfers equipment and personnel from one project to another as necessary
  • Monitors Timesheets and other routine records
  • Coordinates or installs, inspects, repairs and maintains the electrical, plumbing, mechanical and other related systems in all locations
  • Coordinates or inspects, operates and maintains the heating, cooling and ventilation systems in all locations.
  • Does general repairs such as painting, patching walls, security hardware, and hanging shelves Coordinates renovations of existing facilities and the construction of new facilities.
  • Coordinates and inspects major contract work on the electrical, plumbing, mechanical and other in all locations.
  • Possession of a current and valid motor vehicle operator's license

SUPERVISION EXERCISED: Assigns and inspects the work of other maintenance employees.

JOB SPECIFICATIONS:

Knowledge and Abilities:

  • Ability to install, inspect, repair and maintain the electrical, plumbing and other related systems of all district health department locations.
  • Ability to perform various clean-up and maintenance tasks as needed.
  • Ability to update inventories and other supplies as needed.
  • Ability to inspect, operate and maintain all needed repairs to all locations.
  • Ability to understand complex written and oral instructions.
  • Thorough knowledge of the occupation hazards and corresponding safety precautions necessary for the safe performance of assigned duties.
  • Good Oral And Written Communication Skills
  • Ability to meet and deal tactfully and courteously with fellow employees and vendors/contractors.

Minimum Education, Training, and Experience Requirements: High School or GED and

Two years experience in general maintenance or other maintenance responsibilities that would include the ability to recognize electrical, plumbing, and mechanical malfunctions or equipment failures.

Revised 7/2010

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MAINTENANCE WORKER

IMMEDIATE SUPERVISOR- Maintenance Supervisor

GENERAL FUNCTION: Under direction of Maintenance Supervisor or other appropriate administrative staff responsible for the general maintenance and/or minor repairs to company buildings and grounds and to do related tasks as required.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

  • Assures that the locations meet code as outlined in fire regulations and state and federal regulations
  • Makes minor repairs and inspections of automotive equipment.
  • Does general repairs such as painting, patching walls, hanging shelves, etc.
  • Operates machinery and equipment.
  • Arranges desks, files, and other office equipment.
  • Performs other related tasks as required.

JOB SPECIFICATIONS:

Knowledge and Abilities:

  • Knowledge in maintenance supplies, equipments, and materials.
  • Ability to make minor repairs to buildings and equipment.
  • Ability to understand verbal and written instructions.
  • Ability to perform various maintenance tasks as required.
  • Thorough knowledge of the occupational hazards and corresponding safety precautions necessary for the safe performance in using equipment to complete assigned tasks.

Minimum Education, Training and Experience Requirements:

High school or GED and two years of experience in general maintenance or other maintenance responsibilities that would include the ability to recognize electrical, plumbing, and mechanical malfunctions or equipment failure.

Revised 7/2010

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CERTIFIED MEDICAL ASSISTANT (BLACK HAWK COUNTY)

Department :      Country View          Reports To :        Director of Nursing/Assistant D.O.N.     FLSA Status :      Non-Exempt

SUMMARY :

Under general supervision, is responsible for the physical care of residents through non-professional nursing tasks of routine difficulty; directs routine activities of the nursing/residential unit.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Includes the following. Other duties may be assigned.Assists residents with dressing, bathing oral hygiene and related personal care. Serves food, feeds residents and collects trays when necessary. Maintains clean and dry bed, changes bed linen, gathers and deposit is soiled laundry. Lifts residents in and out of beds and wheelchairs, positions residents when necessary. Observes residents to report physical and behavioral symptoms to medical to medical personnel in charge. Takes and records resident's blood pressure, temperature, pulse, respiration and weight. Makes routine entries into residents' charts. Runs errands for residents; directs visitors; shares responsibilities for use of equipment and supplies. Does alcohol rubs and massages. Applies compresses, ice bags, and hot water bottles. Observes residents and reports adverse reactions to medication or treatment to medical personnel in charge. Administers specified medication, orally or topically, and notes time and amount on residents' charts. Sterilizes equipment and supplies. Prepares or examines food trays for prescribed diets; records food and fluid intake and output. Makes suggestions to improve work methods, trains new employees; makes routine entries into logs, records supplies and materials used, personal property received from residents. Completes requisitions for supplies and forwards to supervisor for approval.

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE :

High school diploma or general education degree (GED) and at least six (6) months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS :

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization.

MATHEMATICAL SKILLS :

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume and distance.

REASONING ABILITY :

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal involving several concrete variable in standardized.

CERTIFICATES, LICENSES, REGISTRATIONS :

Must have certification of completion of a State of Iowa approved Nurse Aide education program. Must have certification of completion of Medication Aide Course and continued education of twelve (12) hours per year to maintain Medication Aide Certification.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to taste or smell. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; talk or hear and taste or smell. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must have the ability to work overtime hours.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

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MEDICAL TECHNICIAN SUPERVISOR

IMMEDIATE SUPERVISOR: Quality Assurance Director

Duties and Responsibilities:

The Medical Technician Supervisor maintains the day to day operation of the medical needs of the consumers which include but are not limited to: scheduling routine medical office vistis, follow-up medical appointments and treatment, assures physician orders are carried out and documented, conducts and/or reviews performance evaluations of Medical technicians in accordance with policy; monitors Medical Technician performance on a regular basis and provides feedback; meets regularly with facility directors and staff; communicates regularly with the consumer's primary physician, medical specialiists, pharmacist; monitors medical equipment and supplies; reviews curriculum and service delivery model; evaluates consumers referred and receiving services; monitors implementation of programs; coordinates and monitors the documentation process; orientate, trains and supervises program managers; prepares staffing reports; ensures implementation of Individual Service Plan; participates in Consumer Service Plan meetings; make program modifications as needed; reviews. signs, and date program data collection process; coordinate all services offered to each consumer; ensures consumers exhiibits signs of good personal hygiene; investigates consumers and staff incidents and complete required documentation; ensures compliance with consumers' rights; ensures consumer-to-staff ratio is maintained as established by residence; participates in discharge planning; monitors behavioral management; ensure the safety and the well being of the consumers by scheduling monthly fire drills.

Knowledge, Skills and Abilities:

Possess strong supervision skills; ability to establish and maintain effective working relationships with consumers, community and staff; demonstrated ability to communicate effectively orally and in writing; Investigative and interviewing skills; ability to analyze findings. identify problems and formulate solutions; knowledge of mental retardation and related physical, health, and behavioral concerns; enjoys working with all people; possess caring and positive attitude; and experience working with persons with mental retardation; Bachelors Degree from an accredited college or university with two years of successful work experience with persons with developmental disabilities, mental illness, social work, education, human services or other allied profession.

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MEDICAL TECHNICIAN

IMMEDIATE SUPERVISOR: Medical Technician Supervisor

Duties and Responsibilities:

The Medical Technician assists in maintaining the medical needs of the consumers which include but are not limited to: Escorting consumers to medical office visits, follow-up medical appointments and treatment, assist with assuring physician orders are carried out and documented, makes documentation of all medical visits and assists with assuring that they are forwarded to all facilities to be recorded in consumer's records in a timely manner. Meets regularly with Medical Technician Supervisor; assists with monitoring medical equipment and supplies; participates in Consumer Service Plan meetings; Assists with medication audits at least quarterly at all program sites to assure compliance of state regulations are being adhered to. Carries out other job duties as assigned.

Knowledge, Skills and Abilities:

Possess skills and ability to establish and maintain effective working relationships with consumers, community and staff; demonstrated ability to communicate effectively orally and in writing;; knowledge of mental retardation and related physical, health, and behavioral concerns; enjoys working with all people; possess caring and positive attitude; and experience working with persons with mental retardation; Has some medical background training i.e. CNA training etc, or at least two years of successful work experience with persons with developmental disabilities, mental illness.

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PROGRAM SUPERVISOR

SUPERVISIOR: PROGRAM DIRECTOR

DUTIES AND RESPONSIBILITIES:

The Program Supervisor will monitor service delivery by daily observation of staff. He/She will be responsible for training staff assigned to the residential program site in the implementation of individual programs as they relate to service delivery. Assign trained staff to assist individuals with all aspects of their training. Ensure that all staff has a clear understanding of their job expectation. The Program Supervisor is responsible for the day to day operation of the program site. This includes supervision and disciplinary matters as it relates to the Direct Support Person (DSP) ensuring adequate coverage at all times. The Program Supervisor also ensures the cleanliness of the residential program and reporting all needed repairs. They also ensure that all medical needs are met including proper medication administration and that medication and First Aid supplies are on hand. Adequately communicate to the Program Director the need to replenish or replace items. The Program Supervisor will also be responsible for securing monies from the Program Director for the daily operation of the residential site, individual's allowances, activities, gas, etc. and keeping adequate documentation of same.

The Program Supervisor is also responsible for maintaining all records of the individuals in a neat and orderly manner, ensuring that all reports and data are accurately completed by the established time. Scheduling staff for trainings or recertification as needed. The Program Supervisor will coordinate with the Program Director when applicable to assure all the above things are being carried out. The Program Supervisor supervises all activities, trainings, and meetings. He/She will also develop individual quarterlies, review reports, assist with conducting monthly staff meetings, attends CEO staff meetings, communicate with individual's families and case managers as needed, conduct monthly staff observations and assist Program Director with conducting quarterly staff reviews and staff annual performance reviews.

The Program Supervisor is also required to communicate to the Program Director daily any needed changes, as they relate to the service delivery to the individuals or the operation of the residential program and carry out all other duties as assigned.

Revised 10/09

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PROGRAM DIRECTOR

IMMEDIATE SUPERVISOR: Quality Assurance Director

Duties and Responsibilities:

The Program Director maintains the day to day operation of the residential facility; conducts and/or reviews performance evaluations of staff in accordance with policy; monitors staff performance on a regular basis and provides feedback; meets regularly with facility directors and staff; communicates regularly with the community; monitors equipment and supplies; reviews curriculum and service delivery model; evaluates consumers referred and receiving services; monitors implementation of programs; coordinates and monitors the documentation process; orientate, trains and supervises program managers; prepares staffing reports; ensures implementation of Individual Service Plan; participates in Consumer Service Plan meetings; make program modifications as needed; reviews. signs, and date program data collection process; coordinate all services offered to each consumer; ensures consumers exhibits signs of good personal hygiene; investigates consumers and staff incidents and complete required documentation; ensures compliance with consumers' rights; ensures consumer-to-staff ratio is maintained as established by residence; participates in discharge planning; monitors behavioral management; ensure the safety and the well being of the consumers by scheduling monthly fire drills.

Knowledge, Skills and Abilities:

Possess strong supervision skills; ability to establish and maintain effective working relationships with consumers, community and staff; demonstrated ability to communicate effectively orally and in writing; Investigative and interviewing skills; ability to analyze findings. identify problems and formulate solutions; knowledge of mental retardation and related physical, health, and behavioral concerns; enjoys working with all people; possess caring and positive attitude; and experience working with persons with mental retardation; Bachelors Degree from an accredited college or university with two years of successful work experience with persons with developmental disabilities, mental illness, social work, education, human services or other allied profession.

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QUALITY ASSURANCE DIRECTOR

IMMEDIATE SUPERVISOR: EXECUTIVE DIRECTOR

GENERAL FUNCTION: The Quality Assurance Director assists the Executive Director in defining the standards to be followed in order to meet the requirements as outlined in local state and federal regulations to effectively operate the agency for both the staff and the individuals receiving services.

  • Conduct Quality Assurance compliance audits of facilities and processes.
  • Observes safety regulations, encourage safe working practices, correct obvious hazards immediately or reports them to Executive Director.
  • Direct and coordinate compliance with all applicable standards such as Medicaid, Virginia Department of Behavioral Health and Developmental Services and Human Rights
  • Ensures that all personnel are trained to perform their jobs effectively
  • Develop plans and other required procedures to insure policies and procedures to assure the company meets quality standards
  • Establish the overall requirements for job positions held within the agency
  • Reviews all reports and documents prior to filing and distribution

The Quality Assurance Director reports to the CEO and serves on the executive management team; and assists and advises company managers about quality assurance issues.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

  • Assigns, reviews, and evaluates the work of professional residential, in-home and day support staff.
  • Interprets and implements quality assurance standards.
  • Develops and monitors an annual budget of Human Resources services
  • To monitor unusual occurrences, report follow-up procedures, and report monthly and year-to-date comparisons.
  • To assist the assist the executive director with records form revisions and procedures.
  • Reviews quality assurance standards, studies existing policies and procedures, and interviews personnel and customers to evaluate effectiveness of services
  • Writes policies and procedures in accordance to local, state and federal regulations.
  • Reviews and evaluates patients' medical records, applying quality assurance criteria.
  • Compiles statistical data and writes narrative reports summarizing quality assurance findings.
  • Assists departments with the coordination of audit information, and recommends appropriate data-gathering mechanisms, procedures, etc.
  • Reviews testing, quality of services, and other testing reports for accuracy, completeness and compliance to requirements to ensure that quality assurance standards and regulatory requirements are met.
  • Assists the Executive Director with revisions to company policies and procedures.
  • Maintains current and accurate records of all relevant communications, audits, corrective action plans, and effectiveness monitoring.
  • Develops methods, procedures, and filing systems to accomplish work.
  • Supervises Program Directors, Senior Records Technician and Senior Medical Tecnician
  • Quality Assurance Director assumes other responsibilities as assigned by the CEO.

JOB SPECIFICATIONS:

Knowledge and Abilities:

  • Broad knowledge and experience in local, state and federal regulations that pertain to licensed group home facilities.
  • Above average oral and written communication skills.
  • Excellent interpersonal and coaching skills.
  • Demonstrated ability to lead and develop professional staff members.
  • Demonstrated ability to serve as a successful participant on the executive management team that provides company leadership and direction. .
  • Excellent computer skills in a Microsoft Windows environment. Must include Excel and skills in database management and record keeping.
  • Evidence of the practice of a high level of confidentiality.
  • Excellent organizational skills.

Minimum Education, Training, and Experience Requirements:

Minimum of a Bachelor's degree. Three plus years of progressive leadership experience and supervisory experience. Ability to identify problems, and initiate corrective actions and preventative actions. Knowledge of state local and federal regulations of Human Rights and the Virginia Department of Behavioral Health and Developmental Services. Customer oriented and service minded. Capable of analyzing data in order to support the development of strategies to effectively manage action plans that will resolve company issues. Ability to communicate both written and orally, to all levels of management and across different cultural backgrounds. Ability to identify problems, and initiate corrective actions and preventative actions.

Revised 7/2010

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SENIOR RECORDS TECHNICIAN

IMMEDIATE SUPERVISOR: QUALITY ASSURANCE DIRECTOR

GENERAL FUNCTION: This is responsible clerical and supervisory work reviewing master records, program records, staff personnel records. Work involves reviewing all records for accuracy and for omission of documents. Works also involves responsibility for contacting program directors or other intra and inter agency staff for the necessary information or signatures on documents. Should exercise considerable initiative, independent judgment, and discretion in performing their duties. Communication must be maintained between both the Quality Assurance Director and the Managerial staff. The quality of work is evaluated by observation of results and through feedback from the Quality Assurance Director and Executive Director.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

  • Ensures compliance with requirements of state and federal regulations.
  • Plans and organizes the reviews of each program at least quarterly.
  • Develops methods, procedures, and filing systems to accomplish work.
  • Assists in the preparation of special reports to record internal audits
  • Performs related work as required

JOB SPECIFICATIONS:

Knowledge and Abilities:

  • Considerable knowledge of legal aspects of program and personnel records.
  • Considerable knowledge of the fundamentals and ramifications of data collection and statistical analysis.
  • Some knowledge of Person Centered Plan processes.
  • Some knowledge of all programs (Residential, Intensive In-Home, and Day Support Services.
  • Some knowledge of modern office practices, procedures, and equipment.
  • Ability to plan and organize audits and reviews when needed and at least quarterly.
  • Ability to work independently and make sound judgments involving technical and confidential material.
  • Ability to understand and apply state and federal policies and procedures.
  • Ability to use tact and discretion in dealing with managers and employees.

Minimum Education, Training, and Experience Requirements: Graduation from a standard high school, and at least 2 years experience as a Record Technician; or any equivalent combination of training and experience. Have knowledge of state and federal laws regarding records and their content
Performs related work as required.

Revised 7/2010

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